The rise of artificial intelligence (AI) is initiating a plethora of opportunities across industries. In consulting, the successful adoption of AI allows consultancy firms to enhance their offerings, and streamline their internal operations to better meet stakeholder demands. Diego Barilla, a former McKinsey & Company partner and now Chief Customer Officer at Globality, on how AI can enhance the procurement process of consulting firms.
Service providers will be rewarded for quality or value, not sheer scale, administrative efficiency or marketing prowess.”
Chief Customer Officer