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Spend Matters: The Digital Consumerization of Services Buying

The traditional ways of sourcing services have become obsolete in the new normal. Procurement must pivot to support the business’s end-to-end value chain needs, including those of internal stakeholders. In this new report, Spend Matters analyst Andrew Karpie shares how new technology solutions are critical to meet increasing demands and expectations by delivering a customer-centric, consumer-facing, self-service experience.