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Frequently Asked Questions
When was Globality founded?

Globality was founded in March 2015 by seasoned entrepreneurs Joel Hyatt and Lior Delgo, who had a vision to make globalization work for more businesses and people around the world.

What is Globality's mission?

Globality's mission is to make globalization work for more businesses and people. We believe that helping small and midsize businesses become players in the global economy is the most important way to create an inclusive economy.

We enable cross-border business relationships that are collaborative, trustworthy and supported by innovative technology. These values are the foundation for everything we do with our clients, our service providers and our team.

Where are your offices?

Globality is headquartered in Menlo Park, California.  We also have offices in London and Hong Kong.

How do you “streamline the RFP process?”

Our digitized sourcing solution is powered by artificial intelligence and industry experts, on a cutting edge, easy-to-use intuitive Platform. Globality offers a proprietary Platform that conducts a personalized interview conversation with stakeholders to scope a project and match clients with the perfect service providers. Globality’s AI-powered technology dynamically asks questions and presents options through an interactive dialogue interface. This unique approach to creating a Project Brief transforms today’s analog, cumbersome RFP process into an intuitive, smart and continuously-learning digital solution that is based on deep industry expertise and best practices. Globality’s Platform includes:

  • Artificial Intelligence-powered, intuitive Project Brief. An adaptive interactive online Q&A that delivers superior Project Briefs and ease of workflow.
  • Quality, Highly-Tailored Matches. Proprietary matching algorithm developed by industry experts using thousands of data points reviewed and approved by on-staff category experts before being recommended to clients.
  • Access to Industry Experts. Access to on-staff industry experts to offer hands-on support, objective advice, industry insights and constructive feedback to drive continuous improvement.
  • Secure Online Tools & Workflows. Secure online tools that seamlessly support end-to-end collaboration (evaluation, selection, negotiation, contracting, payment, communications, project management and other work-flows).
How big is your Globality Service Provider Network?

Globality’s outstanding service providers have more than 1,200 offices in 80 countries, meaning that we are able to bring you the right marketing, legal and consulting firms for your project, around the world.  We are constantly scanning the globe for top-tier service providers, re-evaluating our current providers, and building a growing proprietary database that currently tracks and evaluates more than 9,000 small and midsize firms in 145 countries, on a regular basis.

How do you select service providers to join the network?

Joining our network of Globality Service Providers is by invitation only.  To qualify, providers must have fewer than 500 employees. Providers cannot pay to join and each firm undergoes a thorough evaluation before being invited to the network.  Globality does an extensive background check and reviews every service provider's capabilities, leadership team, past work, local market expertise, financial stability and reputation, as well as other key criteria.

Who are your clients?

Globality’s clients include some of the world's largest, leading multinational companies.

How does your matching process work?

Globality leverages a unique combination of artificial intelligence and in-house industry expertise to match you with outstanding service providers.  We use thousands of data points for every match to deliver granular matching at scale.  This includes a computerized analysis of both your Project Brief and each Globality Service Provider's unique qualifications. Globality Experts also personally review and approve each match before these are shared with you.

How long will it take me to match with a provider?

Most matches are made within days. In specific cases, we use our “on demand sourcing” that allows us to respond very quickly to specific client needs outside of our existing network.

What happens after I am matched?

After Globality matches you with 3-5 outstanding service providers that are specifically selected for your project, you will be able to quickly and easily evaluate and select your provider based on proposals and comparison dashboards with expert help from Globality along the way.  You and your team can manage the entire project lifecycle on the Globality platform, with continued support from our in-house experts.

How do fees and payments work?

Project scope and fees are agreed between the client and the service provider exactly as they are today.  Invoices are transmitted through the Globality Platform and processed by clients as usual and payments are made to each service provider via a regulated Globality Escrow Trust Account, making the process simple, standardized and globally consistent.  Globality is paid a fee by the service provider after the client pays for the services rendered.

Why should I work with Small and Medium Enterprises (SMEs)?

Smaller service providers have business models that allow them to assign their most senior people to actually do the work and to concentrate on client projects longer.  Their experience usually makes them better than the larger firms at implementation and follow through. The relationships they forge are more personal and less transactional, leading to a better working experience for their clients and their teams. Their reputation is dependent on doing exceptional work every time. Everyone on the team, senior and junior, dedicates their energy to client service with fewer layers of management bureaucracy. With less infrastructure and business development costs than the big firms, they can offer significantly better value to their clients by way of pricing.  In short, carefully selected outstanding small and midsize firms offer high quality at lower cost.

What security systems are in place on the Globality platform?

Globality has comprehensive security measures in place to ensure the complete privacy and protection of our customers’ data. Our security systems are compatible with ISO27001 and regularly assessed by independent auditors. We are currently in the process of obtaining our official ISO27001 certification. Our security policies include:

  • Secure Development Lifecycle.
  • Change control.
  • Detection of malicious code.
  • Server hardening.
  • Secure customer data - Architecture security, data encryption at rest and in transit, data classification, access authorization, authentication , system monitoring, logging and alerting, endpoint security, workstation security, mobile device management, data disposal, key/certification protection, disaster recovery and business continuity.

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Is it made public that we are using Globality?

We'll publicly use your company name only if you want us to.

How did Globality select its current service sectors? 

While there are differences in each of these sectors, and unique factors contributed to the selection of each, the overall framework for selecting these (and future) service categories is clear:  The business model of the major international firms that provide premium services is no longer consistent with their clients’ needs.  This is true for the large publicly owned ad agencies, for Big Law, and for the huge consulting firms.  For a broad range of services, engaging a carefully selected SME service provider will bring better results.  We are adding service sector categories based on input from our clients and, importantly, based on our hiring well-regarded industry leaders to head each service sector and develop the deep expertise that is a critical element of what we provide to our clients.  

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